Automate Work Request Dispatch

Maintenance administrators spend their most productive time during the day sorting accumulated work requests. Here are a few tips how you can leave the mundane sorting to FacilitiesDesk CAFM / CMMS Software

We are going to setup a dispatcher for us using three components from the FacilitiesDesk Admin console.

Here are the 3 ingredients

- Groups

- Business Rules

- Notifications

1. Create different types of group based on problem category or based supervisor skill sets

A group is a transient holder to place requests of similar kind or requests based certain criteria. Supervisors will listen group based on their skill sets and pickup requests.

Quote:

Action: Create a HVAC groups where HVAC supervisors will be listening to it. You can also create queues based on specific skill sets say Electrical, plumbing etc.

2. Define Business rules to classify work requests based on any defined criteria

Business Rules helps you classify requests based on conditions / rules. Say, you can classify a work request with title "HVAC problem" and place it in the HVAC group or assign it to a HVAC technician.

Configure business rules to classify work requests and place them in relevent groups. Define business rules based on the work request title or description.

3. Notify supervisors about the request assigned

Notify supervisors immediately via email or SMS, whenever a request has been assigned to them or to the group they are subscribed to.

To all the maintenance request administrators:

If you can get this working and if it saves you an hour of sorting and dispatching, Drop a line.