![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgCruKdKpDKbZ1m7Cw4rTbLRv8cm-byNm2-eSCEdo4q_V7cLD3r7CK8qQPfsSyNfdEnJ1HgIa9QmasapepJAFklkesAmO1QZUnfSu9ACJ_qVjq1TAJT5Trahr5fYy6QH4Hp1_xf6bUT94M/s400/create_workrequest.gif)
Here it goes,
1. Supervisor or Helpdesk personnel can create a Work Request on behalf of User/Requester or they themselves can create a Work Request.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvGs-I9aUmDLHCbYbh-I4-Xdatzr5uiKzvI9aC7YWaNbn37WfoYzLSOS8C5hhfhmYeAGJw8XaL4CBQ2XNYQ5CbWjIT6_x8OeUVrS18xV0IHFROefyeZBvu2q2SQvPuNhtv7LLDeaJxd_s/s400/ac0012-48.gif)
3. Can provide a non-login form through which User's can create a work request without logging into the software by just providing their e-mail id, subject & description of the request.
4. Can configure Mail Server settings (Both incoming & Outgoing mail server settings). After that when User/Requester shoots an e-mail to the specified e-mail id(support email id) configured in the incoming mail serve settings, it automatically gets created as a work request. You can read more about configuring your mail server here.
5. Login to the software using PDA & raise a work request.
6. Scheduling Preventive Maintenance task also triggers creation of work request on the scheduled date & time.
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