FacilitiesDesk's Work Order Workflow ~ An Overview

A small work flow of Work Order creation & completion cycle in FacilitiesDesk. Here we are not going to get into details of Work Order management of FacilitiesDesk , just an overview.

Step 1: ~ Creation

Requesters from various Sites can raise a Work Request through

• E-mail
• Phone
• Web Portal
• PDA
• Forums
• Chat

Step 2: Automation & Processing

We can automate the whole process by configuring various Business Rules & SLA.

Step 3: ~ Completion

The Supervisor who is assigned to take care of the Work Order will act upon it. He can in turn use the help of a CraftPerson to carry out the task. Registers the Work Log for the Work.
On Completion of the Request he responds to the Requester with the information.


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