FacilitiesDesk's Work Order Workflow ~ An Overview

A small work flow of Work Order creation & completion cycle in FacilitiesDesk. Here we are not going to get into details of Work Order management of FacilitiesDesk , just an overview.

Step 1: ~ Creation

Requesters from various Sites can raise a Work Request through

• E-mail
• Phone
• Web Portal
• PDA
• Forums
• Chat

Step 2: Automation & Processing

We can automate the whole process by configuring various Business Rules & SLA.

Step 3: ~ Completion

The Supervisor who is assigned to take care of the Work Order will act upon it. He can in turn use the help of a CraftPerson to carry out the task. Registers the Work Log for the Work.
On Completion of the Request he responds to the Requester with the information.


To learn more on 'How to improve your maintenance management' click here

6 easy ways to create Work Request

There are 6 easy ways through which Work Request can be created through FacilitiesDesk.




Here it goes,

1. Supervisor or Helpdesk personnel can create a Work Request on behalf of User/Requester or they themselves can create a Work Request.
2. User's can login to the software with their User name & Password and create Work Request.

3. Can provide a non-login form through which User's can create a work request without logging into the software by just providing their e-mail id, subject & description of the request.

4. Can configure Mail Server settings (Both incoming & Outgoing mail server settings). After that when User/Requester shoots an e-mail to the specified e-mail id(support email id) configured in the incoming mail serve settings, it automatically gets created as a work request. You can read more about configuring your mail server here.

5. Login to the software using PDA & raise a work request.

6. Scheduling Preventive Maintenance task also triggers creation of work request on the scheduled date & time.