Why I need to open a mail client to send a work request.
Above two have their own merits we will cover it in subsequent posts. How often we as employees thought of the above.
I look at a problem in a common area (Water leak in rest room) and i want to report. Here I am just passing the message to the concered team to take note. For this type of reporting common problems, wont it be easier to just click a link, type the problem and Send. Instead of going through the whole process of login or opening up email client, composer etc.
This is the main reason behind Self Service Portal / Customer Portal in FacilitiesDesk.
Facilities team can post the link in the intranet or in their website. Users can click on that link which will bring up the Customer portal, no login required. Here, you can type the probem and submit a work request to FacilitiesDesk. Thatz easy work request, isnt it.
Using this
Self Service Portal / Customer Portal, you can also browse common solutions or instructions to frequently occuring problems and you can resolve it by yourself. Minimising your facilities team work.
No comments:
Post a Comment